Terms and refunds

Buying from Sourced Clinic

Who we are

Sourced Clinic is run by Ben O'Connor as a sole trader. Contact: info@sourcedclinic.com.

Who we sell to

Clinics and practitioners buying for their business. These terms are for business customers.

What you buy

A one-off set-up service, as described on the product page, delivered remotely. Each product includes 30 days' support from handover.

Payment

Prices are in pounds sterling. Pay in full at checkout, or by invoice within 14 days. Your receipt and invoice are emailed to you. VAT is shown on the invoice if it applies.

What you'll need

Your own Claude plan for each user and the free Obsidian app. A team vault also needs Obsidian Sync or a shared cloud folder. You pay for these directly.

Cancellations and refunds

Cancel before your kickoff call for a full refund. Your service starts at that call, when we begin building your set-up. From then on, payments aren't refundable.

Your content

Your clinic owns its vault, content and skills. You can use them anywhere in your clinic; sharing them outside it needs our written consent. Don't add patient details: the set-up is built for approved papers, protocols and your own methods.

AI output

AI drafts can contain mistakes. A qualified practitioner must review anything before it reaches an athlete or patient. Clinical decisions stay with your team.

Liability and law

Our liability is limited to the amount you paid for the product, except where the law doesn't allow a limit. These terms are governed by the law of England and Wales.

Last updated 8 November 2026.